1st Line Support Technician

REEF Recruitment, Norwich, Norfolk

Job id:
329810117
Published:
11-05-2018
Expires:
08-06-2018
Job type:
Full-time
Permanent
Salary level:£16,000 - £22,000  per year
Work area:
IT, Telecoms
Contact:
NataliePye
Norwich
01603 752545
Job id:
329810117
Published:
11-05-2018
Job type:
Full-time
Permanent
Expires:
08-06-2018
Salary level:£16,000 - £22,000  per year
Note that this advert has expired!
The application deadline for this job advert has expired, and it is no longer possible to apply for the position.
The job advert is displayed for reference purposes only.

You will be responsible for solving a broad spectrum of customer IT support cases by telephone, remotely, in the office or on-site as efficiently and professionally as possible.

This involves managing assigned cases and assisting other team members when necessary. You will need strong communication skills to update our customers about the status of their outstanding cases on a regular basis. A duty engineer rota is in place for out of hours support. The candidate would ideally have 2-3 years experience from working within either an internal or outsourced IT department.

Requirements:

  • Good communication skills and good team player

  • An interest in IT and technology in general

  • An ability to learn new skills as required

  • A full clean driving licence and willingness to travel

  • Flexibility with an enthusiastic approach to your work

  • A "can do" attitude is essential!

  • Knowledge of Microsoft Operating Systems and Applications

  • CompTIA A+

  • GCSE Information Technology grade C or above

  • GCSE English grade C or above

  • GCSE Maths grade C or above

    Other useful skills but not required:

  • CompTIA N+

  • Computer or IT based degree

  • Understanding of IP based networks

  • Knowledge of firewalls and IPSEC tunnels

    Salary & Benefits:

  •  

     

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